The notification only said that the school had answered and linked into
the LMS, so a student had to log in to read two lines. Delivered mail
plus an unread thread was the common outcome — one such thread was a
pre-sale question that never converted.
The mail now carries the answer itself (capped at 2000 chars, with a
pointer to the thread when longer or when files are attached). Quoted
blocks are HTML-escaped, which they were not before.
Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
adminsandClaude Fable 5
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